Refund and Cancellation Policy

1. Cancelling Your Subscription

You can cancel your GoTelugu Pro subscription at any time. No phone call, email, or explanation is required.

To cancel:

• Sign in to your GoTelugu account
• Go to My Plan
• Select Cancel Subscription

Cancellation takes effect at the end of the billing period you have already paid for. You keep full Pro access until that date, and no further payments are taken. We do not pro-rate or refund the unused remainder of a period that has already begun, except in the circumstances described in Section 2.

2. Refunds

We issue a full refund in the following circumstances:

• Duplicate charge. You were billed more than once for the same billing period.
• Failed delivery. Payment succeeded but Pro access was not activated on your account, and we could not resolve it.
• Unauthorised charge. A payment was made without your authorisation.
• Extended service failure. A technical fault on our side prevented you from using Pro features for a sustained period.

For any other reason, including change of mind, you may request a refund within 7 days of the charge. We assess these case by case, taking into account how much the service has been used during that period. Because GoTelugu is a digital service delivered instantly, substantial usage may reduce or preclude a refund.

Annual subscriptions cancelled within 7 days of the initial charge are refunded in full, provided usage has been minimal.

3. How to Request a Refund

Email support@gotelugu.in with:

• The email address on your GoTelugu account
• The date and amount of the charge
• The reason for the request

We respond to every refund request within 48 hours.

4. Processing Time

Approved refunds are returned to the original payment method. We initiate the refund with our payment partner within 2 business days of approval.

Once initiated, the funds typically reach you in 5 to 7 business days. The exact timing depends on your bank or card issuer and is outside our control. UPI refunds usually settle faster than card refunds.

We do not charge any processing fee on refunds. You receive the full approved amount.

5. Failed and Reversed Payments

If a payment is authorised but not successfully captured, it is automatically reversed by our payment partner and returned to you. No action is required on your part.

If a recurring payment fails, we notify you and retry according to our payment partner's standard schedule. Pro access continues through the period you have already paid for. If the payment ultimately fails, the account reverts to the Free plan and your saved documents remain accessible.

6. Contact

Questions about this policy? Reach us at support@gotelugu.in or via our contact page.

This policy should be read alongside our Terms and Conditions.